Help Center

How can we help?

Guides for the things people ask us about most, plus a direct line to a person whenever you would rather just ask. You know your business — the technical part is ours to carry.

Talk to a personEmail us

Browse by topic

Six places to start, whether you are mid-build or five years in.

Getting started

What happens after you give the go-ahead: kickoff, what we need from you, and how the build takes shape as it goes.

Your website

Requesting content changes, adding pages, swapping photos, and finding the logins and files you already have.

Billing

Invoices, payment methods, receipts, and changing who on your team receives them.

Domains and email

Where your domain points, what a DNS record is (the internet's address-book entry for your name), and moving mailboxes without losing mail.

Accessibility

The accessibility toolbar on your site, what WCAG 2.2 Level AA means in practice (the standard for making a site usable by everyone), and how to report a barrier.

Reporting

Where your traffic numbers live, what each one actually measures, and how to read a monthly report at a glance.

Common requests

The jobs people write in about most. Ask for any of them and we’ll walk you through it.

  • Change some wording or a photo
  • Add a page or a new section
  • Give a teammate access
  • Point a domain at your site
  • Set up or move a mailbox
  • Ask for a traffic report
  • Report something that looks off
  • Update a privacy or cookie notice

Quick answers

We do. You bring what you know about your business and your customers; we turn that into pages, code, and the settings behind them. Anything we need from you, we ask for in plain English.
Email us the page and what you would like different — a screenshot helps when it is visual. Smaller content and image edits are usually covered by ongoing care, and if a request falls outside what your plan includes we say so before any work starts.
Often, yes — it depends on how your site was built. If yours has an editor, we walk you through the parts that are safe to change and stay on hand for the rest.
You do. Your domain stays registered in your name, and the code and content are yours. If you ever move to another team, we hand everything over and help with the transfer.
It depends on the size of the change. We come back with a date before we start, so the schedule is agreed up front rather than guessed at.
It means the site works for people using a keyboard, a screen reader (software that reads a page aloud), a screen magnifier, or reduced motion. WCAG 2.2 Level AA — the standard most organizations reference — is what we design and test against.

Rather just ask a person?

Tell us what you need, in whatever detail you have. A person picks it up and answers it. Pick whichever route suits the question — all of them are gathered on the contact page.

Email

Best for anything with a link, a screenshot, or a paragraph of detail attached.

hello@spiderdigitalgroup.com

Phone

Best when it is faster to talk something through than to write it out.

202-318-5500

Start a project brief

A few quick questions about what you want to build, so the first conversation starts with the details already in hand.

Answer a few questions

No cost and no commitment.

What helps us answer fastest

  • The page or link you are looking at
  • What you were trying to do
  • A screenshot, if something looks off
  • Whether anyone else is seeing the same thing

None of it is required — send what you have and we’ll ask if anything else would help.

Ask us anything — a person reads every message.

Start a conversation

A few quick questions and we take it from there.